Download Cisco Unified Communications Manager 8: Expert by Tanner Ezell PDF

By Tanner Ezell

This publication is written in an easy-to-read sort, with a robust emphasis on real-world, functional examples. step by step reasons are supplied for acting vital management initiatives. when you are Cisco Unified Communications directors or engineers taking a look ahead for complex recipes to accomplish vital management projects, then this can be the simplest consultant for you. This publication assumes familiarity with the fundamentals of Cisco's Unified Communications supervisor structure.

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This can become extremely tedious when configuring time-of-day routing for offices that close at different hours depending on the day. m. This now requires six time periods as follows: Monday to Tuesday, starting at 8:00 and ending at 12:00 Monday to Tuesday, starting at 13:00 and ending at 17:00 Thursday to Friday, starting at 08:00 and ending at 12:00 Thursday to Friday, starting at 13:00 and ending at 17:00 Wednesday to Wednesday, starting at 08:00 and ending at 12:00 Wednesday to Wednesday, starting at 13:00 and ending at 16:00 As the time-of-day routing requirements become more complex, so does the implementation.

In some cases it may be more appropriate to use third party software to handle complex timeof-day routing, such as Cisco Unified Contact Center Express, Unity, and Unity Connections. 31 Download from Wow! 164 Holidays Implementing holidays with time-of-day routing is generally not a recommended use of the provided time-of-day routing features. Routing on holidays If we are limited to CUCM's time-of-day routing features and must implement specific routing for holidays, we can do so. To configure time-of-day routing so that a location is 'closed' during holidays, perform the following: 1.

19. Under the section Device Mobility Related Information, specify the AAR Calling Search Space and the AAR Group as created previously. 20. Click Save. 21. Finally, configure the AAR settings under the directory number line settings (Call Routing | Directory Number). 22. Locate the directory number for which we are applying AAR settings, and open the configuration page. 52 Chapter 2 23. Specify the AAR Destination Mask (typically the full DID, that is, Direct inward dialing) and the AAR Group under the section titled AAR Settings.

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