Download ISO/IEC 20000 Certification and Implementation Guide - by Gerard Blokdijk, Claire Engle, Jackie Brewster PDF

By Gerard Blokdijk, Claire Engle, Jackie Brewster

A qualified technical roadmap to investigating, comparing, enforcing & capitalising at the overseas association for Standardization ISO 9000 caliber administration certification framework.

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Read Online or Download ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 PDF

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Additional resources for ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000

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33 Prepare for Audit Prepare for audit Being prepared for audit can only improve your chances of Success. ’ To get prepared: • Complete one cycle of internal audits • Complete one management review • Have approximately 3 months of records • Have a minimum of one design project documented end-toend (from start to finish). Once the service provider has carried out the implementation processes for the QMS and an internal assessment shows that the processes meet the ISO 20000 requirements they are ready for The 7 Step Certification Process: • Questionnaire • Application for Assessment • Optional Pre-Audit • Initial Audit (Stage 1) • Certification Audit (Stage 2) • Surveillance Audits • Re-Certification Audits 34 Prepare for Audit (continued) Prepare for audit cont… • Make all employees aware of the audit • Make sure they know what to expect • Inform all relevant parties of the timeframe and content of the audit • Do a pre-check of your departments to identify any uncalibrated equipment and uncontrolled documents etc.

42 Certification Process Certification Process Once the service provider has carried out the implementation processes for the QMS and an internal assessment shows that the processes meet the ISO 20000 requirements they are ready for The 7 step certification process: 1. 2. 3. 4. 5. 6. 7. Questionnaire Application for assessment Optional pre-audit Initial audit (stage 1) Certification audit (stage 2) Surveillance audits Re-certification audits There are numerous benefits to being certified: • Implementing ISO 20000 improves business process effectiveness and efficiency and saves money.

This is particularly important if roles and responsibilities need to change, as they often will when a service provider is aiming for the kind of best practice model specified in ISO/IEC 20000. IEC 20000 recognizes that each service provider may implement and allocate roles differently. It does not specify how roles and responsibilities should be documented; matrices, in various forms can be used for this. 51 Techniques Matrices can be used to supplement job descriptions and process procedure documentation, see Tables 1-6 for examples.

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