By Ivanka Menken, Gerard Blokdijk
Revised 2009 Edn: ITIL® (Information expertise Infrastructure Library) V2 Practitioner liberate & keep watch over (IPRC) complete Certification learn equipment together with Coursebook & on-line studying software, for ITIL® V2 IPRC Certification examination good fortune, moment variation.
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Additional info for ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition
The standard requires that each service report will be clear in its identity, purpose and audience and that the details of the source information provided shall be stated. The purpose for any reports (echoed in the standard) is that they are agreed, timely, reliable and allow for informed decision-making. org │Phone: +61 (0)7 3252 2055 63 ITIL® V2 Practitioner: Release and Control (IPRC) Complete Certification Kit – Second Edition 9. Configuration Management Goal: Configuration management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the versions of Configuration items (CIs) in existence.
While this could be said of each process for Configuration Management, seeing these connections is a lot easier. Quick Question: What is the principle difference between Asset Management and Configuration Management?
What is the relationship to Change Management and Configuration Management? org │Phone: +61 (0)7 3252 2055 29 ITIL® V2 Practitioner: Release and Control (IPRC) Complete Certification Kit – Second Edition The DHS is a secure physical storage area for spare infrastructure hardware. Items in the DHS should be referenced in the Configuration Management Database (CMDB). Quick Question If the DHS holds “actual” hardware, which process can utilize the actual equipment held there? Answer: Managing the DHS It contains: physical storage of agreed hardware o stock spare parts including the related documentation o stock basic configurations including the related documentation authorized master hardware, without unauthorized additions o maintenance fees are paid fully separated from the development, testing and production environment approval by Change Management o registration in CMDB What are the challenges involved in the DHS?